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What our guests say

Ben from United Kingdom (Fri, 22 Jul, 2016)

Hi All, I just want to thank you for an amazing experience in Borneo. We spent 3 days at a lodge on the Kinabatangan river and were lucky enough to see orangutans, endless monkeys, elephants and crocodiles. The lodge itself was very pleasant with the buffet style meals ensuring nobody was left hungry.

Our trip was made so good by Jeff, our tour guide who always seemed to be there without ever intruding personal space. He was exceptionally knowledgeable, even helping other guides to better explain things, and had the perfect personality to be a guide, we cannot thank him enough for all of his help whilst we were away.

The best part for me was that it always felt like an individual experience, many tours like this can be overcrowded by the agents which takes away from the experience but this tour made sure only a maximum of four were in each boat and that made it so much better.

Thanks again for a wonderful trip, and thanks again to Jeff for being outstanding n his job.

Ben from England

Katrina Barnes from Australia (Thu, 14 Jul, 2016)

Hi Carol,

I just wanted to email and say a very big thank you to you and your amazing team.

We had a fantastic day in Sandakan. Everything went very smoothly and we had an amazing time.  I will be going on Trip Advisor soon and will leave excellent feedback for you.
Jeff was a great guide and had everything organised for us.  He knew all the secrets and he made sure we saw and experienced everything.
We saw plenty of Organgutans,  and even got very close to one as we walked back to the car.  The Orangutan was sitting on the rails of the walking track so we have some wonderful photos.
The Sun Bears were so cute and we saw plenty of them also.
I loved the monkeys and they were so interesting to watch.  Again we were so close we could have touched them. They are all amazing animals and so much fun to see in their natural habitat.
Jeff heard from another guide that there were some silver monkeys in another area and we were able to see them and their babies also.
The lunch was awesome and the high tea was a lovely way to end the day.
We are very tired today but it was all worth it and we are so glad we did this trip.  It was an amazing experience.
All of our drivers were waiting for us to take us to and from the airport.

Again, thank you so much for an awesome experience in Sandakan.

Katrina Barnes

Eisuke from Japan (Mon, 11 Jul, 2016)

We had a great time on my 4 days stay in KK thanks to Borneo Trails ! We experienced 3 package tours of Poring Hot Spring, Sapi Island, and Borneo Railways.

Thank you so much.

Tom and Jessie Kear from Canada (Thu, 12 May, 2016)

Dear Alex,

We are writing to thank Borneo Trails, Tours & Travel for making our time in Sabah a very special time. Walter was our personal tour guide. He was excellent. He is proud of his country and is a very knowledgeable and a caring person. He happily shared his knowledge and answered all our questions about geography, history, topography, social and political aspects of the country. He added interesting details about the places we visited/or passed through which we really appreciated. We visited the Sabah Tea Plantation, the fish massage at Ranau, Sapi Island and took the Kota Kinabalu City tour. We learned so much about the country! As older persons, we felt safe and supported at all times and that was very important. For instance, the day of our planned trip to Mt Kinabalu it was storming there and all along the 2 ½ to 3 hour trip to go there. We felt it was risky for us to go on the trek and try to take the canopy walk which was our dream to do. Borneo Trails, Tours & Travel generously agreed to change that tour to 2, ½ day tours instead - to the City Tour and the Sapi Island Tour on our last day in Sabah. The Sapi Island Tour was on an absolutely beautiful day and it turned out to be the highlight of our trip. It left a lasting memory of Sabah. Borneo Trails, Tours & Travel also offered to take us to the airport. We were very pleasantly surprised when we were picked up by Walter and driver in Borneo T, T&T’s VIP van! The people of Sabah are very generous and kind.

Best wishes, Tom and Jessie from Toronto Canada.

JACKI SMART from Australia (Thu, 12 May, 2016)

Hi Jaime,

Just wanted to let you know that we very much enjoyed our time in Sabah. 

Glen and his driver Reward (?) were very professional. ..The Sepilok Nature Resort accommodation, staff and meals were enjoyed as was the guided night walk there. 

Both the Sun Bear and Orangutan Centres were well set-up, maintained and enthusiastically staffed.

The highlight of the trip was definitely the wildlife we saw here – I really didn’t have expectations of seeing so much variety or the numbers and so was delighted.

The Borneo Nature Lodge was basic but comfortable; food and staff were adequate.

The English Tea House is a lovely setting; had congenial staff; and good-size meals.

After our lunch, Glenn suggested we had enough time to do both the Puh Jih Syh temple and the water village as well as the Australian War Memorial Park – we appreciated his initiative.  The Australian War Memorial in Sandakan is very informative and pleasantly set out – as Australians we found it very interesting.

As our flight to KK was delayed and we were all tired from the previous early mornings, we asked the staff member who greeted us in KK to re-organise our Mari-Mari Cultural Village trip to the afternoon session which was done without any hassles – thank-you.  All of our group found the Mari-Mari Cultural village informative.  I think a lot of this can be attributed to our guide John who was informative but also sociable and fun.

Thank you also for re-organising our airport transfers on the last day –

Since our return to KL, I have been recommending our trip to other expats here and as and when asked will pass on your details.

Thanks again,

Jacki Smart

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