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What our guests say

Lyn Melrose from Australia (Sat, 18 Mar, 2017)

Hi Mia and Bernadette,


My 2 sisters and I have just returned from a Trip A Deal holiday to Borneo which was organised by Trip a Deal and Borneo Trails and I just wanted to let you know how wonderful the whole experience was!


Right from day 1, I was so impressed with the professionalism and excellent service we received, which continued throughout the 2 weeks.


Luckily, we only had 12 in the group which was such a perfect number and we all got on so well.


The driver Patra, the guides Roland and Jame were exceptional. They certainly made our holiday so memorable and rewarding. Their knowledge and information they shared with us was brilliant and so informative and by the end of our time, we felt they were a part of our family. Also Jame and Roland were so considerate and aware of passengers' needs and limitations.


I was amazed how diverse all the activities were….snorkelling, steam train, cultural centre, jungle trekking, canopy walks, city tours, wildlife experiences ….the list goes on and every single one was fun and fulfilling.


The food was exceptional and top quality and so much of it. Every place also catered superbly for my sister’s issues with certain foods and always provided her with a special meal.


I certainly appreciated also that you, Bernadette took on board my suggestion of changing the bus travel in Kota Kinabalu (providing 2 mini buses, rather than back tracking with the 1 bus) because the location of the 2 hotels were so far apart.


So, without a doubt, I would recommend highly this trip and will spread the word to all and hopefully, more people will want to discover the beauty and wonders of Sabah, like we did.


Thank you very much


Kind regards


Lyn Melrose

Jan Stubbs from Australia (Fri, 17 Mar, 2017)

Thanks for the offer in July for the train but we will be home in Tasmania.

We enjoyed our trip yesterday to Orangutan excursion.

The guide was 100% at his job and could not fault the tour. Congratulations on a well structured tour.

Jan Stubbs.

Judy and Rod from Australia (Wed, 31 Aug, 2016)

Dear Bernadette and all the team at Borneo Trails


To say "Thank You" does not seem enough for the most wonderful trip I have experienced in my ten visits to Sabah since 1966.

I’m sure I speak for everybody on the tour in saying the organisation, accommodation, tour bus and the effort of yourself, Roland and the Bus Driver was exceptional.

I know you did some trips to Keningau before hand to see if everything was organised this also was appreciated.

From Day 1 when we arrived at Sandakan Airport to our last morning in Kota Kinabalu all our services, dinners, school reception, the Ferry Crossing Memorial were above all our expectations.

Bernadette your efforts along with Roland and the bus driver were very professional always delivered with a smile every day under sometimes trying conditions.

Borneo Trails should be congratulated for having people of your calibre working for them and I would have no hesitation in recommending Borneo Trails to any future tours or individuals  who would like to visit Sabah.

Bernadette on behalf of everybody on our 50th Anniversary Tour a big "Thank You" to you and your team for making our trip so memorable and something we will never forget.


Kind regards

Rod and Judy Bramich

Ben from United Kingdom (Fri, 22 Jul, 2016)

Hi All, I just want to thank you for an amazing experience in Borneo. We spent 3 days at a lodge on the Kinabatangan river and were lucky enough to see orangutans, endless monkeys, elephants and crocodiles. The lodge itself was very pleasant with the buffet style meals ensuring nobody was left hungry.

Our trip was made so good by Jeff, our tour guide who always seemed to be there without ever intruding personal space. He was exceptionally knowledgeable, even helping other guides to better explain things, and had the perfect personality to be a guide, we cannot thank him enough for all of his help whilst we were away.

The best part for me was that it always felt like an individual experience, many tours like this can be overcrowded by the agents which takes away from the experience but this tour made sure only a maximum of four were in each boat and that made it so much better.

Thanks again for a wonderful trip, and thanks again to Jeff for being outstanding n his job.

Ben from England

Katrina Barnes from Australia (Thu, 14 Jul, 2016)

Hi Carol,

I just wanted to email and say a very big thank you to you and your amazing team.

We had a fantastic day in Sandakan. Everything went very smoothly and we had an amazing time.  I will be going on Trip Advisor soon and will leave excellent feedback for you.
Jeff was a great guide and had everything organised for us.  He knew all the secrets and he made sure we saw and experienced everything.
We saw plenty of Organgutans,  and even got very close to one as we walked back to the car.  The Orangutan was sitting on the rails of the walking track so we have some wonderful photos.
The Sun Bears were so cute and we saw plenty of them also.
I loved the monkeys and they were so interesting to watch.  Again we were so close we could have touched them. They are all amazing animals and so much fun to see in their natural habitat.
Jeff heard from another guide that there were some silver monkeys in another area and we were able to see them and their babies also.
The lunch was awesome and the high tea was a lovely way to end the day.
We are very tired today but it was all worth it and we are so glad we did this trip.  It was an amazing experience.
All of our drivers were waiting for us to take us to and from the airport.

Again, thank you so much for an awesome experience in Sandakan.

Katrina Barnes

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